Benefits of Telephone Systems
Call handling, shared and private voice messaging, conference calls both audio and video are advanced features that are enabled through the interconnection of multiple telephones called a telephone system.This can be done through the telephone network or through the internet or in some cases both.Telephone system can also be delivered as hosted services.Hosted services can also be delivered to ensure the telephone system works.
Communication is the backbone of every business and thus a lot of attention is required to ensure it is efficient.The size of the firm usually determines the business telephone system to be used.Multiple phones may be connected to make up a telephone system that is suitable for a small firm.But in most medium sized and large companies, they usually use the private branch exchange or PBX.
The central office lines and trunks are responsible for the intercommunication among different telephone workstations through the private branch exchange or the PBX. The private branch exchange initially used operators to connect the calls but as they became popular and also due to advanced technology, they became automated. The automation is also referred to as the private automated branch exchange or PABX.
VoIP or internet telephony is new features in the modern private branch exchanges.Creating and connecting the communication between two or more telephone users is one of the many functions of private branch exchange.They can also be used to enhance constant communication and disconnection of the communication as per the user's requirements.Metering of calls for accounting purposes is also another function of private branch exchange.
East Africa has a number of different companies that provide hardware materials to homes and offices for efficient communication.In Kenya, a company like Yealink offers a wide range of goods and services for efficient communication within and outside an organization. The cost of long distance and international conferencing calls is cut thanks to the wide variety of conference equipment offered by Yea link that also give the workplace a modern feeling and satisfaction.Red star Africa Networks limited is one of the known lead distributors of Yea link Communication products in Kenya.
Another company with an establishment in IP private branch exchange in Kenya is the Grand stream.They also offer a wide range of products to ensure effective communication.Due to competition in the communication market, the companies must ensure that they have the latest phones and other communication equipment with the most advanced features. The private branch exchange has many calling audio conference calls, call blocking, call recording, music on hold, auto attendant and caller ID recognition are some the calling features and capabilities. The latest in technology has enabled the use of the cloud based business telephone system.
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